Am I missing something obvious? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello everyone! Users’ list access via Location Settings. A more secure method is to add each individual as either an owner, shared or guest user in the Ring app. Here’s a list of Ring owner permissions. Thanks, I will contact Support via the link provided. I tried several different browsers - Incognito mode/Chrome (Mac), Firefox (Mac), Safari (Mac), Chrome (Windows), and Edge (Windows) and all showed the same menu. Only content that a Neighbors user chooses to share on the Neighbors App is publicly accessible through the Neighbors App … Also, digging into the ones that are there (e.g., Account), does not provide any Users options. Am I missing something here or am I trying to use the system in a way it is not designed for?My plan is probably to buy the "alarm" kit one day if I'm happy with it but I don't want to rely on the keypad to arm/disarm the system I want to be able to do it using the app and I want my partner to be able to do the same. However, she should still be able to go in the app, select the device she does not want the … ring app - Shared user - change mode to arm the system. My wife is a shared user and the both of us CAN see the camera feed on 'Dashboard'. . !I feel stupid!! I'm evaluating the ring cameras to be sure they cover my needs (security + garden birds watching).Yesterdays I bought a couple of cameras, installed them and all works fine.App seems to have nice options for security and privacy so I'm happy.The problems started when I wanted to add my partner to the household (I added her as a shared user) but she is not able to change the mode of the house.While I understand that it could be a safety/privacy concern I'm also aware that she would be happy to "arm" the system when she is leaving the house last. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why? We intalled our Ring about 3 weeks ago; However, I signed up for a protection plan just today. Okay so if you’re not on iOS the screens might be slightly different. Log into Ring.com and hover over your name at the top right. Re: Unable to add shared user in iOS app Thanks, I will contact Support via the link provided. Hey @libtechride.The (Shared) location will only show up on the shared user's account, and the owner's account will look the same. However, my two children CANNOT view the Camera on their Dashboard on their app. Tap the plus sign at the top right and follow those steps to add your shared user. @Expeditionaryman This is pretty odd, as you should also have a section for Devices and then Setting right above where you have Activity History. If that doesn’t work I’ve got nothing else. A community space for discussion about all things Ring. Press question mark to learn the rest of the keyboard shortcuts. If this does not address this concern, please give our support team a call at one of the numbers available here. I am the 'owner' of our home Ring camera. You shared Ring footage with police. With the most up to date version of the app, they should be able to see this as your wife sees it as a shared user. The Shared User Feature. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. From there, see if you have Devices and Settings above where you had Activity History, and then follow my steps. The Ring owner is the only person who can remove a doorbell from the account and re-set the device. Or perhaps the children should, after opening the app, try tapping the down arrow at the top of the page (it may give their location and say "Shared") and then select "All Cameras". Yesterdays I bought a couple of cameras, installed them and all works fine. Shared users only have limited control over the Ring account. Thank you!! This has resulted in longer than normal wait times. Users can choose to share text updates, photos and videos taken on any device, including but not limited to Ring’s home security devices. They do get notifications, but if they simply go to Dashboard view, the camera view is not there. for the moment I logged into her phone ring app with my account so she is the owner. Permission to remove one or more users. In the top left hand corner tap the three lines. Could you try adding this person as a shared user through the Ring website? I was thinking along the same lines, but I don't see any way to do this via the website. Shared Users Can't See 'Camera View' on 'Dashboard'. Middle of the page you should see Modes. Let me know how this goes! Hi @Expeditionaryman. From that menu, select settings and then Users. If you're still not seeing these options, please reach out to our support team here so they can take a deeper look into this for you in accordance with your account. Let me know if this works! He or she is the user who sets the Guest User and Shared status and has the highest level of control over the device. In response to the allegations, Ring encouraged their customers to use the Shared Users feature in the device instead of giving out account information. However, my two children CANNOT view the Camera on their Dashboard on their app. Thanks for your reply. They do get notifications, but if they simply go to Dashboard view, the camera view is not there. They may share it, too. Press J to jump to the feed. This sub is run by the community and has no affiliation with Ring.com or its products. Hey @rocknrudy311. When access is shared, the person can view videos and respond to rings, but not delete videos. I tried several different browsers - Incognito mode/Chrome (Mac), Firefox (Mac), Safari (Mac), Chrome (Windows), and Edge (Windows) and all showed the same menu. Then, once in the app, tap on the Ring Doorbell icon in … The select devices text also doesn’t do anything in touch. Support Request (Unsolved) Hello everyone! Tap that and at the bottom you should see a toggle to allow shared users access to modes. Set this up by opening up the Ring app on yours or whoever’s phone is the one that has it. I would recommend to log out of your account on the website, clear your cache and cookies, and make sure you re-log in with the proper email address connected to your Ring account.